Contact
Email sean@footnote.money. Include the device, app version, what you expected, and what happened. Do not send bank credentials or a full account number.
A bank is not updating
Open Connections and check the last update. Reconnect the institution if Footnote asks. Some banks delay or revise pending transactions.
A shared balance looks wrong
Open How it adds up, then check the payer, included people, split, recorded payments, and original currency. Every edit remains visible in group activity.
A purchase is missing
Use Restore Purchase while signed in to the same Apple Account that made the purchase. If it still does not appear, send the purchase date and product name—never payment-card details.
Delete your account
Open Footnote settings, choose Account, then Delete account. This removes hosted account data subject to the limits described in the privacy policy.